How to Write Letters (Formerly The Book of Letters) Part 35

_Claims for damaged goods_

This letter is complete in that it states what the damage is.

420 Commonwealth Avenue, Boston, Ma.s.s., February 8, 1922.

Messrs. Wells & Sons, 29 Summer Street, Boston, Ma.s.s.

Gentlemen:

The furniture that I bought on February 3rd came to-day in good condition with the exception of one piece, the green enamel tea-wagon. That has a crack in the gla.s.s tray and the lower shelf is scratched. Will you kindly call for it and, if you have one like it in stock, send it to me to replace the damaged one?

Very truly yours, Edna Joyce Link.

(Mrs. George Link)

830 Main Street, Saltview, N. Y., May 2, 1921.

Acme Dishwasher Co., Syracuse, N. Y.

Gentlemen:

I regret to inform you that the Acme dishwasher which I purchased from your local dealer, I. Jacobs, on December 4, 1920, has failed to live up to your one-year guarantee. In fact, the dishwasher is now in such bad condition that I have not used it for three weeks.

I must therefore request that in accordance with the terms of your guarantee you refund the purchase price of ninety dollars ($90).

Very truly yours, Eleanor Scott.

(Mrs. Lawrence Scott)

_Complaint of poor service_

Webster Corners, Mo., April 24, 1920.

Messrs. Peter Swann Co., Kansas City, Mo.

Gentlemen:

Attention Mr. Albert Brann.

On Tuesday last I bought at your store two boys' wash suits.

This is Monday and the goods have not yet been delivered. The delay has caused me great inconvenience. If this were the first time that you had been careless in sending out orders I should feel less impatient, but three times within the last four weeks I have been similarly annoyed.

On March 3rd I sent back my bill for correction, goods returned not having been credited to my account. On March 15th the bill was again sent in its original form with a "please remit." I again wrote, making explanation, but to date have received no reply. If I must be constantly annoyed in this manner, I shall have to close my account.

Very truly yours, Helena Young Tremp.

(Mrs. Kenneth Tremp)

_Replies to letters of complaint_

WELLS & SONS 29 SUMMER STREET BOSTON, Ma.s.s.

August 12, 1922.

Mrs. Samuel Sloane, Chelsea, Ma.s.s.

Dear Madam:

We have your letter of August 8th in regard to the damaged perambulator. We are very sorry indeed that it was damaged, evidently through improper crating, so that there does not seem to be any redress against the railway.

We shall be glad to make a reasonable allowance to cover the cost of repairs, or if you do not think the perambulator can be repaired, you may return it to us at our expense and we will give your account credit for it. We will send you a new one in exchange if you desire.

Very truly yours, Wells & Sons.

WELLS & SONS 29 SUMMER STREET BOSTON, Ma.s.s.

May 11, 1923.

Mrs. Julia Furniss, 29 Oak Street, Somerville, Ma.s.s.

Dear Madam:

We have received your note of May 8th in regard to the bathroom scales on your bill of May 1st.

We do not send these scales already a.s.sembled as there is considerable danger of breakage, but we shall send a man out to you on Wednesday the twelfth to set them up for you. The missing height bar will be sent to you.

Very truly yours, Wells & Sons.

THE STERLING SILVER CO.

2800 FIFTH AVE.

NEW YORK

December 17, 1923.

Mrs. Daniel Everett, 290 Was.h.i.+ngton Square, New York.

Dear Madam:

We regret that it will be impossible to have your tea spoons marked as we promised. Marking orders were placed in such quant.i.ties before yours was received that the work cannot be executed before December 28th.

We are, therefore, holding the set for your further instructions and hope that this will not cause any disappointment.

Very truly yours, The Sterling Silver Co.

REX TYPEWRITER CO.

20 SO. MICHIGAN AVE.