Crazy Chick's Thoughts Chapter 160
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Chapter 160: 160
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. . .
*Opening Spiel -
"Thank you for calling [Company Name], this is [Your Name], how can I help you today?"
*Acknowledge -
---> Empathize - depends on the concern, not all the time .
---> Verify - the certain info, name, address, account number, phone number, social security number (last 4 digits) for security purpose only
*building Rapport
Advertis.e.m.e.nt
*Probing Questions
*Resolutions
*Closing
****************
===>Opening Spiel -
-Thank the customer
- brand the product or service
- Name of the receiver
- Offer services
===> Acknowledge
- building rapport
- Concern
- Empathy
- Paraphrase (relating and building relations.h.i.+p with customer)
===>Probing Questions
- Dictate the call flow
- authentication or LOQ (national preliminary internet, billing and information, compliment and generate a ticket)
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- features information provided accurate
***How much the price? Or, how big is the size?
===>Resolution
- should e flawless, clear
- info is clear enough due to the clarity of the voice
- smile through your voice
- can cope up with the customer's pace of understanding
===>Closing
- "This is [Your Name} from [Company Name] . Is there anything else I can a.s.sist with you?"
- "Thank you for calling [Company Name} . "
**Holding the call spiel
- "Can I hold this call for a minute or two?"
- Permission
- Duration
- Reason
- Acknowledgement
. . .
-END-
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Crazy Chick's Thoughts Chapter 160
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Crazy Chick's Thoughts Chapter 160 summary
You're reading Crazy Chick's Thoughts Chapter 160. This novel has been translated by Updating. Author: kathy_uykiat already has 449 views.
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